Researcher-Support.com is committed to ensuring the satisfaction of our clients. We understand that circumstances may arise where you need to request a refund. Our refund policy for our range of research support services is designed to be clear and fair to all parties involved.
Eligibility for a Refund:
1. Cancellation of Services:
– Clients may cancel their service request within 24 hours of payment without any penalty. If work has not commenced, a full refund will be issued.
– If cancellation occurs after 24 hours but before significant progress has been made, a partial refund may be issued at the discretion of Researcher-Support.com. The refunded amount will depend on the work already completed.
2. Non-Delivery of Service:
– If due to unforeseen circumstances, Researcher-Support.com fails to deliver the agreed-upon services, the client is entitled to a full refund.
3. Poor Quality of Service:
– Claims regarding unsatisfactory service must be submitted within 7 days of service completion. Clients must provide detailed reasons for the claim.
– Refund requests due to quality concerns will be evaluated by our Quality Assurance team. If the claim is justified, an option to redo the service or provide a partial/full refund will be offered.
Non-Refundable Services:
– Services that involve third-party costs, such as subscriptions or software licenses, are non-refundable once these resources are procured.
– Plagiarism detection and correction services are non-refundable once reports are delivered or corrections are made.
Process for Requesting a Refund:
– To request a refund, clients must send a detailed email to [[email protected]](mailto:[email protected]) outlining the reason for the request.
– Please include your order number, service details, and any relevant communication or results related to your complaint.
– Our support team will review the request and respond within 7 business days.
Modifications to the Refund Policy:
– Researcher-Support.com reserves the right to modify this refund policy. Any changes will be communicated on our website and will apply to orders placed after the date of modification.
We strive to provide the best possible service to support your research needs and ensure that our refund policy is straightforward and fair. If you have any questions or concerns, please do not hesitate to contact our customer support team.